Privacy Policy — OMNOSE

This Privacy Policy was last updated on August 25, 2026.

Introduction

OMNOSE (“OMNOSE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit omnose.com, use our website, contact us, create an account, or place an order with us.

Information We Collect

We collect information that you voluntarily provide to us, as well as certain information generated automatically when you use our website.

Information You Provide to Us

When You Place an Order
When you purchase products from OMNOSE, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Telephone number, if provided
  • Order details and purchase history
  • Payment and transaction-related information
  • Other information necessary to process and fulfil your order

We do not store your full payment card number on our website.

When You Contact Us

If you contact us by email, through a contact form, or through another customer-service channel, we may collect:

  • Your name
  • Email address
  • Contact information you provide
  • The contents of your message
  • Any other information you voluntarily provide

We use this information to respond to your enquiries and provide customer support.

When You Create an Account

If account registration is available on our website, we may collect:

  • Username
  • Email address
  • Password or password-related authentication information
  • Saved addresses
  • Order history
  • Other information associated with your account

Passwords are stored using appropriate security mechanisms rather than in plain text.

Comments and Product Reviews

If you leave a comment or product review on our website, we may collect:

  • Name
  • Email address
  • Comment or review content
  • IP address
  • Browser user-agent information

IP address and browser information may be used for spam and security detection.

Approved comments and reviews may be publicly visible on our website together with the name you provide. Please do not include personal information in a public comment or review that you do not want others to see.

If you use an email address associated with the Gravatar service, an anonymized string created from your email address may be provided to Gravatar to determine whether you have a profile image. If the relevant functionality is enabled, your Gravatar image may appear alongside your comment.

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Approximate time spent on pages
  • Referring website or traffic source
  • General website interaction information
  • Information related to website security and performance

This information may be collected through WordPress, WooCommerce, our hosting infrastructure, security tools, cookies, and analytics services.
We use automatically collected information to operate, secure, maintain, and improve our website.

Google Analytics

We use Google Analytics to understand how visitors find and use our website and to improve our website, products, and customer experience.
Google Analytics may collect information such as:

  • Pages viewed
  • Website interactions
  • Device and browser information
  • Approximate geographic information
  • Referring sources
  • Technical identifiers and similar information

Google Analytics uses cookies and similar technologies to collect and analyze this information.

Information collected through Google Analytics may be processed by Google in accordance with Google’s applicable privacy practices.

Google Analytics data retention depends on the settings configured for our Google Analytics property.

You can learn more about Google’s privacy practices through Google’s Privacy Policy.

You may also control cookies through your browser settings or use Google’s available browser opt-out tools.

Payment Information

We accept payments through third-party payment providers, including Stripe and PayPal.

We do not store your full payment card number on our website.

When you choose a payment method, the payment information necessary to process your transaction is transmitted to the applicable payment provider. These providers may collect and process payment information according to their own privacy policies and terms.

We may receive transaction-related information necessary to:

  • Confirm payment
  • Process your order
  • Prevent fraud
  • Issue refunds
  • Provide customer support
  • Maintain transaction records

For more information about how these providers handle personal information, please review their respective privacy policies.

How We Use Your Information

We may use personal information for the following purposes:

  • Process and fulfil orders
  • Confirm and manage purchases
  • Send order confirmations
  • Send shipping and delivery updates
  • Process returns, exchanges, and refunds
  • Respond to customer enquiries
  • Provide customer support
  • Maintain customer accounts
  • Prevent fraud, abuse, and unauthorized transactions
  • Detect and prevent spam
  • Maintain website security
  • Monitor website performance
  • Understand website usage and traffic
  • Improve our website, products, and services
  • Comply with applicable legal, accounting, and tax requirements
  • Establish, exercise, or defend legal claims where necessary

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

We do not sell your personal information.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, improve website performance, maintain security, and understand website usage.

Cookies may be used for the following purposes:

Shopping cart
Helps remember products added to your cart.

Checkout
Supports the checkout process and related functionality.

Account/Login
Helps maintain account sessions where account functionality is enabled.

Comments
May remember information entered into comment forms.

Analytics
Helps us understand website traffic and visitor interactions.

Security
Helps detect spam, fraud, abuse, and unauthorized activity.

Performance and caching
Helps improve website speed and functionality.

The exact cookies used on our website, their names, and their retention periods may vary depending on our WordPress, WooCommerce, analytics, security, and hosting configurations.

You can control or disable cookies through your browser settings. However, disabling certain cookies may prevent portions of our website, shopping cart, checkout, account, or other functionality from operating properly.

Who We Share Your Information With

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

Stripe
Purpose: Payment processing.
Information that may be shared: Payment, transaction, billing, and order-related information.

PayPal
Purpose: Payment processing.
Information that may be shared: Payment, transaction, billing, and order-related information.

Website hosting provider
Purpose: Website hosting and infrastructure.
Information that may be shared: Information stored or processed through our website and server systems.

Google Analytics
Purpose: Website analytics.
Information that may be shared: Website usage, device, browser, technical, and approximate geographic information.

Shipping and delivery providers
Purpose: Order fulfilment and delivery.
Information that may be shared: Name, shipping address, phone number if required, and order-related information.

Email delivery services
Purpose: Transactional and customer-service email delivery.
Information that may be shared: Email address, message content, and information necessary to deliver the email.

Security and spam-prevention services
Purpose: Website security and abuse prevention.
Information that may be shared: IP address, browser information, and other technical information.

Gravatar / Automattic, where enabled
Purpose: Comment profile image functionality.
Information that may be shared: An anonymized email-derived identifier and related comment information.

We expect service providers to use personal information only as reasonably necessary to provide services to us or as otherwise permitted by applicable law.

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from government authorities
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Protect our customers or others
  • Investigate fraud, security issues, or abuse
  • Establish, exercise, or defend legal claims

We do not sell, rent, or trade your personal information.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is used.

Examples include:

Order and transaction records
Retained as necessary for accounting, tax, legal, and business purposes.

Customer account information
Generally retained while your account remains active or until deletion is requested, subject to legal requirements.

Customer-service communications
Retained as reasonably necessary to provide support and maintain business records.

Comments and reviews
Generally retained while the relevant content remains published, unless removal is requested or otherwise required.

Analytics information
Retained according to the settings configured in our Google Analytics property.

Server and security logs
Retained according to applicable hosting, security, and operational requirements.

We may retain certain information for longer periods when required by law or when reasonably necessary to establish, exercise, or defend legal claims.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of personal information, subject to legal exceptions
  • The right to request information about how your personal information is collected, used, and disclosed
  • The right to object to or restrict certain processing where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with an applicable privacy regulator

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

We will respond to verified privacy requests within the time required by applicable law.

California Privacy Rights

If you are a California resident and applicable California privacy laws apply to our business, you may have certain rights regarding your personal information, including the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of personal information, subject to applicable exceptions
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information, where applicable
  • Limit certain uses or disclosures of sensitive personal information, where applicable
  • Not be discriminated against for exercising your privacy rights

We do not sell your personal information.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

We will respond to verified privacy requests within the time required by applicable law.

Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • HTTPS/SSL encryption
  • Secure payment processing through third-party payment providers
  • Restricted administrative access
  • Password and account security controls
  • Website and software updates
  • Security and spam-prevention measures
  • Monitoring for suspicious or unauthorized activity

However, no method of transmitting or storing information over the internet is completely secure. We cannot guarantee absolute security.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Email Communications

We may use email to communicate with you about:

  • Orders
  • Payments
  • Shipping
  • Delivery
  • Returns and refunds
  • Customer-service enquiries
  • Account-related matters
  • Other communications necessary to provide services you request

We may use email delivery services to send transactional and customer-service emails.

Terms of Service

Your use of our website and purchases from OMNOSE are also governed by our Terms of Service.

Our Terms of Service contain additional provisions concerning website use, purchases, shipping, returns, disclaimers, and limitations of liability.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

If we make material changes that require additional notice under applicable law, we will provide such notice through appropriate means.

Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how we handle personal information, please contact us:

Email: [Your Email Address]

We aim to respond to customer and privacy enquiries as promptly as reasonably possible and within any timeframe required by applicable law.

Last updated: August 25, 2026